Le Village de Noël de Gatineau — 2026 Edition
Welcome to Le Village de Noël de Gatineau!
To ensure a magical, enjoyable, and safe experience for everyone, please take a moment to review these general terms of use, purchase, and participation.
By using our website, purchasing a ticket, or entering Le Village de Noël de Gatineau, you acknowledge that you have read the applicable terms and agree to follow the event rules.
Le Village de Noël de Gatineau is an immersive, family-friendly winter event held at the Canadian Museum of History in Gatineau, Quebec.
The event is organized by Le Village de Noël de Gatineau, a non-profit organization duly incorporated in Quebec.
The organization reserves the right to make changes to the programming, facilities, activities, and operating hours, particularly for reasons of safety, weather conditions, or circumstances beyond its control.
Access to the Christmas Village requires a valid ticket, obtained from the official box office or an authorized distributor.
— Each ticket provides access to the event based on the date, time slot, and category selected at the time of purchase.
— Your ticket grants you entry for the entire evening. There is no time limit once you are on-site. Just a heads-up: there is no re-entry. Once you leave, you cannot come back in.
— Children 12 and under get in for free, but must be accompanied by a responsible adult and hold a free ticket if required by the box office.
— Tickets must be presented in electronic or printed format at the entrance.
— Each ticket can only be used once, unless otherwise indicated.
— Tickets purchased from unauthorized resellers may be refused.
The organization reserves the right to verify ticket validity and request proof of age when necessary.
Unless otherwise stated or required by law, all ticket sales are final.
No refunds or exchanges are provided if you are absent, late, or change your plans.
Weather conditions
The Christmas Village is primarily an outdoor winter event. Activities generally continue regardless of snow, cold, or precipitation.
However, some activities may be temporarily suspended or modified if weather conditions compromise visitor safety.
Cancellation or closure
In the event of a full-day or performance cancellation by the organization, affected ticket holders will be notified of the applicable rescheduling, exchange, or refund options, in accordance with current laws.
Your admission ticket grants access to the facilities and experiences included in your ticket category.
Some activities, special performances, experiences, or products may require an additional fee.
Activities are offered subject to availability, capacity, and operating conditions.
Height, age, weight, or supervision restrictions may apply to certain attractions, such as the slides.
The organization reserves the right to suspend or temporarily close an activity for technical, operational, or safety reasons.
The Christmas Village is an experience designed for the young and the young at heart. To keep everyone safe:
— Children must remain under the supervision of a responsible adult at all times.
— Parents and guardians are responsible for ensuring the children in their care follow all safety guidelines.
— Some activities may require an adult to be present or participate.
— Children must never be left unattended on-site.
If you get separated, please contact a member of the Village team immediately or head to the lost child meeting point.
The Christmas Village aims to provide a welcoming, respectful, and safe environment. All visitors agree to follow staff instructions, signage, and authorized access areas.
The following behaviours are not tolerated:
— Violence, bullying, harassment, or discrimination.
— Dangerous behaviour or actions that could compromise the safety of others.
— Vandalism or damage to the facilities.
— Unauthorized access to technical, restricted, or closed areas.
— Being intoxicated or acting in a disruptive manner.
The organization reserves the right to deny entry or remove anyone who does not follow these rules, subject to applicable laws.
To ensure the safety and comfort of all visitors, the following items are prohibited on-site:
— Weapons, dangerous objects, or items that could be used as weapons.
— Illegal drugs and related paraphernalia.
— Outside alcoholic beverages.
— Glass containers.
— Fireworks, firecrackers, smoke bombs, and pyrotechnic items.
— Drones and unauthorized professional recording equipment.
— Sound equipment that may disrupt the experience.
— Promotional material intended for unauthorized distribution.
— Any other item deemed a safety risk to visitors.
Bags and personal belongings may be subject to visual inspections at the entrance, in accordance with applicable laws.
Essential items for infant care, medical needs, or accessibility will be reasonably accommodated.
Food and drink vendors are available on-site.
Alcoholic beverages are sold and served only to those 18 and older, and you may be asked to show valid ID.
The organization and bar operators reserve the right to refuse alcohol service in accordance with applicable regulations.
Alcohol may only be consumed in designated areas.
For safety and comfort, pets are not allowed on-site, with the exception of service animals as permitted by law.
The Christmas Village takes place mostly outdoors in a winter environment.
We recommend that visitors dress warmly, wear footwear suitable for snow or ice, and bring anything else they need to stay comfortable.
Despite our maintenance and safety measures, some surfaces may be slippery. Visitors should use caution and follow all posted instructions for the facilities.
The organization is not responsible for any damages or incidents for which it is not legally liable. Nothing in these terms is intended to exclude or limit any liability that cannot be excluded or limited by law.
Photos and videos may be taken during the event for documentation, promotional, and communication purposes.
A notice will be posted at the entrance on evenings when filming or photography is taking place. Visitors who do not wish to appear in promotional content are invited to let the production team know.
Commercial or professional filming requires prior authorization from the organization.
The Christmas Village aims to provide an inclusive experience that is accessible to everyone.
Some outdoor facilities may have limitations due to their layout or winter weather conditions.
Visitors with specific needs are encouraged to contact the organization before their visit to learn about the accessibility measures in place.
All content on the Gatineau Christmas Village website, including text, illustrations, photographs, videos, logos, graphic elements, and creative concepts, is protected by applicable intellectual property laws.
Any unauthorized reproduction, modification, distribution, or commercial use is prohibited.
Use of the website must comply with all applicable laws. Any attempt at unauthorized access, service disruption, or fraudulent use is strictly prohibited.
The Gatineau Christmas Village takes the protection of its visitors' personal information very seriously.
Information collected through ticketing, communications, or website usage is handled in accordance with applicable laws and our Privacy Policy.
We encourage you to review this policy to understand how we collect, use, store, and protect your personal information, as well as your rights regarding it.
The Gatineau Christmas Village reserves the right to update these terms to reflect changes in its operations, services, or legal obligations.
The most recent version will be available on the official website. Changes will not affect the rights acquired by consumers under applicable laws.
These terms are governed by the laws of the province of Quebec and the applicable federal laws of Canada.
Any provision that conflicts with public policy laws will be considered unenforceable to the extent of that conflict, without invalidating the remaining provisions.
If you have any questions about these terms, your ticket, or your visit, please reach out to our team.
Gatineau Christmas Village
37 Saint-Joseph Boulevard
Gatineau, Quebec J8V 3Y8
Canada
Email: info@villagedenoel.ca
Last updated: October 2026